ALERT
Affected by COVID-19?

On Dec. 27, 2020, the federal stimulus that changes and extends CARES Act unemployment benefits was signed into law. Visit the COVID-19 page for the latest info. Please do not call our unemployment claims center with questions as call volume remains high.

When will payments start?

The first week you are eligible for benefits is called your waiting week. You do not get paid for your waiting week, while we confirm your eligibility for benefits. *Please note at the onset of the CARES Act, the federal government was funding the waiting week for benefits. This funding expired on Dec. 28, 2020. New claims that have an effective date of Jan. 3, 2021, or later will have an unpaid waiting week. More information about the waiting week waiver is in our COVID-19 FAQs

Even though you will not receive a payment, you must meet the eligibility requirements and submit a weekly claim to receive credit for your waiting week. We will issue your first payment after you claim your second week, if you meet all eligibility requirements. You must continue to submit weekly claims every week that you want to receive unemployment benefits, unless otherwise instructed.

  
Direct deposit payment

You can receive your benefits faster by signing up for direct deposit.

We transfer benefits to your bank or credit union within one business day after you file your weekly claim. But it may take a few days for your bank or credit union to apply the funds to your account.

If the funds are not in your account when you expect, please contact your bank or credit union to see if there is any problem that may have prevented the deposit. You must wait seven calendar days before we can begin to track your deposit.

  
Debit card payment

You can also receive your benefits promptly if you sign up for a debit card.

We send your benefits to Key Bank the same business day that you submit your weekly claim. It can take one to two days for your benefits to be loaded to your card.


If you haven’t received your payment

To see if we’ve processed your payment, sign in to your eServices account and click on UI Claim. You can also call the weekly claims line (800-318-6022 12:00 a.m. Sunday – 4:00 p.m. Friday, unless Friday is a holiday) and select option 3 to see if it has been processed.

If the payment was issued and it has been seven mail delivery or banking days, but you still have not received benefits, call the claims center for help.

Replacing lost or stolen checks takes time. In the meantime, continue to submit your weekly claims.