What you can update online or by phone
You can update the following information online through eServices or by phone:
- Email address
- Mailing address
- Phone number
How to update your contact information
Choose the method that works best for you:
Update your information online
- Sign in to your eServices account and select "Settings."
- Under the "I want to" menu, choose "Update contact information."
Update your information by phone
The phone number is 800-318-6022. Our automated phone line is available anytime. Find claims center hours on the contact us page. If you have a hearing or speech disability, you can use Washington Relay Service 711. Agents aren't available on holidays.
Speak slowly and clearly to make sure we get the correct information.
How to update your name
The phone number is 800-318-6022. You need to call us and speak with an agent to update your name. Find claims center hours on the contact us page. Agents aren't available on holidays.
You can't submit a name change online.
What to do after submitting a change
If you submit a change online, we'll process it within 24 hours.
If you speak with an agent on the phone, they'll change your information immediately. If you call our automated line, we'll usually change your information the same day. However, it could take up to 48 hours to process.
Wait to submit your claim after an address change
After changing your address, wait 2 business days to submit your weekly claim. If you don't wait, we may send important information to your old address.
Your privacy
Read our privacy statement to learn how we handle your personal information.