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Questions we will ask

The questions we ask when you file your weekly claim are the same whether you file by Internet or telephone.

The questions are as follows:

  • Were you physically able and available for work each day?
  • Did you make an active search for work as directed during the week you are now claiming?

    If you answer "yes" to the active search for work question and you are not excused from the job-search requirements, you will be asked an additional question. You must certify that you made the appropriate number of employer contacts or in-person activities each week, and that you recorded this information on your job search log.

    Out-of-state claimants must also be prepared to record job-search contacts for each week claimed.
    • For employer contacts, you will be required to provide the following items from your job-search log for each contact made: the date; the business name and complete address; business phone number or e-mail; how the contact was made; the person you contacted; and the type of work you were seeking.
    • For in-person activities, you will be required to provide the following from your job-search log for each activity: the date, the office and a description of the activity.

  • Did you refuse any offer of work or fail to go for a scheduled job interview?
  • Have you applied for or received worker’s or crime victim’s
  • Have you applied for or did you have a change in pension?*
  • Did you or will you receive holiday pay from your regular employer for any day of the week you are claiming?*
  • Did you or will you receive vacation pay for any day of the week you are claiming?*
  • Did you or will you receive pay in lieu of notice or termination pay for any day of the week you are claiming?*
  • Did you serve on a jury?*
  • Did you perform duty in the Military Reserve or National Guard for more than 72 consecutive hours?*
  • Did you work in self-employment?*
  • Did you work for any employer last week?*

    If you worked during the week, be ready to provide:
    • The amount of remuneration you earned.

      (Remuneration must be reported the week it is earned, even if you have not actually been paid.)

      (Remuneration is all compensation payable to an individual for personal services, including wages, commissions and bonuses, the cash value of compensation paid in any medium other than cash, and the reasonable value of tips.)
    • How many hours you worked in the week.
    • Your employer’s business name.
    • Your employer’s complete business address.
    • The date you started work this week.

*Report earnings in the week you earned them, not in the week you received them. Report the total amount before deductions. For self-employment, report your net earnings. You will also be asked for the total hours or days for which you had earnings.

After entering your earnings, you will be asked, "Do you expect to be working for the same employer next week?" If you answer no, was your separation from employment due to:

1. Lack of work?
2. Reduced hours due to a lack of work?
3. Being fired?
4. Quitting?
5. Some other reason?

  • Did you have any other reportable earnings?

    If you are not sure earnings are reportable, see the Handbook for Unemployed Workers (PDF, 2.9MB) that explains how to claim benefits while earning other income.

When you complete your answers, the system will speak or display the message, "Your claim has been accepted."

If you make a mistake while filing your weekly claim, you may start over any time before you hear the message or reach the page which states, "Your claim has been accepted." In most cases, you will have the opportunity to correct mistakes while filing your claim.

If you discover you made a mistake after you filed your weekly claim and it is during normal business hours, you will be transferred to a claims specialist to correct the error. If it is not during normal business hours, you will be asked to call back during regular business hours.

Failure to call back could result in a denial of benefits.

Read Employment Security's privacy statement.

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