Reopen your claim
Attention: New hours at Unemployment Insurance Claims Centers
To improve our ability to serve customers in the face of workload challenges, our phone lines for speaking to an agent will now be available between 8 a.m. and 4 p.m. The remainder of the day, agents will respond to claimants who have been waiting to speak to them.
This change also means you must also file weekly claims by 4 p.m. the last business day of the week. Other automated services are still available during regular hours.
If you have questions about this change, please review our “Questions & Answers.”
To reopen your claim for the current week, after missing one or more weeks, use the Internet or call the claims center at 800-318-6022 (TTY 800-365-8969).
To reopen for any weeks prior to the current week, call the claims center and speak with a claims agent.
You must reopen your claim during the first week you want to begin claiming benefits, even though you cannot claim the week until it’s over. Remember to start filing your weekly claims again the following week.