(7) Non-permanent full-time positions
Expected Duration: November 16, 2009 - June 30, 2010

Join our dynamic team of workforce professionals.

WorkSource Spokane is seeking seven Universal Case Managers to support job seekers in our local community. This is your opportunity to influence and shape people’s success.

The opportunity
The mission of the department is to support workers during times of unemployment, connect job seekers with employers, and provide individuals with the tools they need to adapt to a changing economy. This position supports workers laid off by foreign imports, WorkFirst clients, and other customers who need case management, and/or intensive skill development services. This position will provide access to training, additional unemployment benefits, relocation assistance, support services, and job placement assistance so that they may go to work and/or return to work in a suitable position.

Major duties

• Manage assigned client caseload. This caseload may consist of Trade Adjustment Assistance (Trade Act program: TAA) eligible workers who have been laid off, WorkFirst clients, or clients from other programs who need case management and/or intensive career development assistance.
• Assess customer's job skills, interest, work values, work history, and education level to determine employability and/or suitability for training.
• Identify challenges to re-employment and develop employability plans to assist customers in returning to the labor force.
• Provide ongoing career development, motivation, and job search guidance.
• Monitor job search and/or education and training progress toward identified goals.
• Work in groups as well as one-on-one.
• Partner with Business, Workforce Investment Act (WIA), WorkSource System, Community and Technical Colleges, other training institutions, and community-based organizations to provide the customer an opportunity to make a comprehensive evaluation of the best path to re-employment.
• Provide support services and referrals to local community resources when appropriate.

Required qualifications
One year as a WorkSource Specialist 3 or equivalent class within Employment Security Department, or in another state’s Employment Security agency.

Or

Two years as a WorkSource Specialist 2 or equivalent class within Employment Security Department, or in another state’s Employment Security agency.

Or

A bachelor's degree and three years of professional level experience in social or human resource services, public relations, or public contact work, such as: unemployment insurance (UI), social services, human resource services, education, public relations, benefits programs, insurance claims, law enforcement, banking, and real estate.

A master's degree will substitute for one year of the required professional experience.

Additional experience in social or human resource services, public relations, or public contact work will substitute, year for year, for education, but not for the three years of professional experience.

College course work will substitute, year for year, for the required years of experience specified above.

Qualifying volunteer experience in the above defined areas of work is acceptable.

Desired qualifications
We are seeking someone more than goal-oriented; we need someone to work in a rapidly-changing production environment who is results-driven and can meet both individual performance goals and work with other staff members to meet team goals. We want someone who is flexible, proactive, and self-directed.

The most successful candidate will demonstrate the following experiences and skills in their letter of interest:

Experience with high-volume case management.
WorkSource system experience.
UI experience is a plus.
Experience identifying barriers and working with individuals with barriers.
Experience working with individuals to create realistic employment plans.
Experience tracking progress.

Why we work here
Employment Security employees:

• Make a difference in the lives of people looking for work.
• Receive affordable, quality healthcare, including medical, dental, and vision options.
• Get a generous, paid time-off package.
• Enjoy an employer-funded retirement plan.
• Can sign up for a deferred-compensation program, flexible-spending accounts and tuition reimbursement.
• Work in a challenging and fun environment with creative, talented, and diverse individuals.

How to apply
Your application materials must be received no later than 5 p.m. on November 4, 2009, to be considered for this position.

Complete and submit:

1) To download an ESD application, click the link below.
ESD Application

2) Letter of interest describing how you meet the qualifications for this opportunity

3) Résumé

Send your complete applicant package via e-mail to HRrecruiting@esd.wa.gov. Please reference the recruitment number in your email subject line.

To be considered for this position, you must submit a complete applicant package and follow the application instructions. Incomplete applicant packages will not be considered.

• Application materials must be in Word format (no PDF or scanned files).
• A signature is not required on the application form.
• Please do not password-protect the application form.
• Only electronically submitted materials are accepted.

The application package will be evaluated on quality and completeness as part of the screening/evaluation process. Should you have any questions regarding the application process please check the Frequently Asked Questions - Jobs at Employment Security page.

Agency profile
Employment Security Department (ESD) is one of the largest executive agencies in Washington State government. The mission of Employment Security Department is to help Washington's workers and employers succeed in the global economy by delivering superior employment services, timely unemployment benefits, and a fair and stable unemployment insurance system.

Employment & Career Development Division profile
WorkSource sites statewide and the Web site provide no-fee job-listing and referral services to match employers and job seekers. Special programs and services are available for employers, welfare recipients, veterans, farm workers, persons of disability, unemployment insurance claimants, youth and others. We are here to help workers find employment that leads to long-term career growth.

Other information
As a condition of employment, the successful candidate accepting this position must comply with the Union Security clause contained in the Collective Bargaining Agreement between the State of Washington and the Washington Federation of State Employees.

Employment Security Department is an equal opportunity employer and provider of employment and training services. Auxiliary aids and services are available upon request for individuals with disabilities.

Individuals with disabilities needing assistance in the application process or needing this job announcement in an alternate format should provide contact information via e-mail, or via telecommunications device for the deaf at 800-676-3777.