(1) Non-permanent full-time position
Expected Duration: November 16, 2009 - June 30, 2010

The opportunity
WorkSource Mason County is seeking a Business Services Specialist to provide outreach to local businesses, market WorkSource services, and build and develop partnerships with businesses that include the use of WorkSource services.

Major duties

• Provides labor exchange and business services by advising employers about the best methods when using the labor exchange system to maximize their efforts in hiring qualified applicants.
• Performs all job order functions in compliance with Federal, State and local laws and requirements.
• Utilizes the Quality Content and Format Standards to establish a professional, consistent job order appearance.
• Utilizes Services, Knowledge and Information Exchange System (SKIES) to create and manage WA job orders.
• Performs outreach to employer contacts based on data systems using O*NET codes, targeted populations and agency policy.
• Enters required information accurately and timely in SKIES to reflect performance.
• Provides core services to general WorkSource customers as well as program participants as scheduled.
• Assists job seekers with the use of multiple computer applications, including WinWay Resume, WorkForce Explorer, assessment tools, Go2WorkSource.com and Go2UI.com.
• Facilitates the Job Hunter class series.
• Maintains a productive and collaborative relationship with both staff and customers.
• Attends and actively participates in WorkSource Mason County staff meetings and local/regional business meetings.

Required qualifications
One year as a WorkSource Specialist 2 or equivalent class within the Employment Security Department, or in another state’s employment security agency.

or

A bachelor's degree and two years of professional experience in social or human resource services, public relations, or public contact work, such as: unemployment insurance, social services, human resource services, education, public relations, benefits programs, insurance claims, law enforcement, banking, and real estate.

or

A master's degree.

Additional experience in social or human resource services, public relations, or public contact work will substitute, year for year, for education, but not for the two years of professional experience.

College course work will substitute, year for year, for the required years of experience specified above. Qualifying volunteer experience in the above defined areas of work is acceptable.

Desired qualifications
Preference will be given to those applicants that demonstrate the following in their letter of interest:

• Ability to communicate effectively, orally and in writing, in both group and individual settings with diverse populations.
• Familiarity and ease in conducting effective interviews that include recruiting and engaging business customers into a system that provides a multitude of services to meet their needs.
• Experience working in a team-based environment coupled with a history of establishing and maintaining effective interpersonal relationships with management, peers, partners and customers.
• Competence in implementing quality process initiatives by utilizing assigned tools and desk aids that ensure customer satisfaction.
• Skilled in Microsoft computer applications including Word, Outlook, Excel and Power Point and ESD's Services, Knowledge and Information Exchange System (SKIES), and internet sites such as go2worksource.com and WorkForce Explorer.
• Ability to work in a fast paced environment demonstrating flexibility and ability to adapt to change.

Why we work here
Employment Security employees:

• Make a difference in the lives of people looking for work.
• Receive affordable, quality healthcare, including medical, dental, and vision options.
• Get a generous, paid time-off package.
• Enjoy an employer-funded retirement plan.
• Can sign up for a deferred-compensation program, flexible-spending accounts and tuition reimbursement.
• Work in a challenging and fun environment with creative, talented, and diverse individuals.

How to apply
Your application materials must be received no later than 5 p.m. on November 4, 2009, to be considered for this position.

Complete and submit:

1) To download an ESD application, click the link below.
ESD Application

2) Letter of interest describing how you meet the qualifications for this opportunity

Send your complete applicant package via e-mail to HRrecruiting@esd.wa.gov. Please reference the recruitment number in your email subject line.

To be considered for this position, you must submit a complete applicant package and follow the application instructions. Incomplete applicant packages will not be considered.

• Application materials must be in Word format (no PDF or scanned files).
• A signature is not required on the application form.
• Please do not password-protect the application form.
• Only electronically submitted materials are accepted.

The application package will be evaluated on quality and completeness as part of the screening/evaluation process. Should you have any questions regarding the application process please check the Frequently Asked Questions - Jobs at Employment Security page.

Agency profile
Employment Security Department (ESD) is one of the largest executive agencies in Washington State government. The mission of Employment Security Department is to help Washington's workers and employers succeed in the global economy by delivering superior employment services, timely unemployment benefits, and a fair and stable unemployment insurance system.

Employment & Career Development Division profile
WorkSource sites statewide and the Web site provide no-fee job-listing and referral services to match employers and job seekers. Special programs and services are available for employers, welfare recipients, veterans, farm workers, persons of disability, unemployment insurance claimants, youth and others. We are here to help workers find employment that leads to long-term career growth.

Other information
As a condition of employment, the successful candidate accepting this position must comply with the Union Security clause contained in the Collective Bargaining Agreement between the State of Washington and the Washington Federation of State Employees.

Employment Security Department is an equal opportunity employer and provider of employment and training services. Auxiliary aids and services are available upon request for individuals with disabilities.

Individuals with disabilities needing assistance in the application process or needing this job announcement in an alternate format should provide contact information via e-mail, or via telecommunications device for the deaf at 800-676-3777.