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WorkSource Specialist 3
Employment & Career Development Division

(1) Full-time position

Salary: Salary range 44 ($35,040 - $45,828 annually DOQ)
Recruitment number: A0810WSS34173XCD
Location: Spokane, Wash.
Opening date: January 8, 2010
Closing date: January 15, 2010 by 5 p.m.

The opportunity
WorkSource Spokane is a WorkSource Specialist 3 to provide the entire range of services to our unemployed customers, from assessments to job matching, job referring, and job developing. These positions allow our unemployed customers access to our programs and services sooner than by the normal processes. The end result is that our customers return back to work in less time then normal and use less unemployment insurance (UI) benefits. In addition, our local employers will get the workers whom they are looking for.

Major duties

  • Shares, in easily understood language, information about programs, services, and referrals provided by WorkSource partners.
  • Interprets and applies governmental laws, rules, and regulations, and initiates actions in a way that the public perceives as fair, objective, and reasonable.
  • Gathers, interprets, and documents information to assist customers in identifying employment goals, experience, desires, needs, education, interests, skills/abilities, and barriers to employment.
  • Effectively and efficiently delivers the following services: a Service, Knowledge & Information Exchange System (SKIES) Registration, and initial SKIES assessment, a SKIES Service Plan, a SKIES job match, job referrals, employment referrals, and referrals to other core services listed in SKIES.
  • Interviews clients and evaluates work history and education for employment opportunities.
  • Assesses and interprets employment and economic data regarding labor market conditions, occupational demand, wages, etc.
  • Via intensive interview, gather, interpret, and document information to assist customers in identifying employment goals, experience, desires, needs, education, interests, skills/abilities, and barriers to employment, plus evaluate work history and education for suitable employment opportunities.
  • Inform about, and refer customers to, KeyTrain; (or other local assessment tool used); also assist customer in understanding KeyTrain results, and next steps appropriate. Informs, educates, and coaches customers about the options available in meeting individual employment goals and training needs.
  • Provide and assist in group presentations or one on one, for Mod 1-6, Extended Unemployment Benefits or Job Search Review as assigned by supervisor.
  • Provide basic UI information or refer to other resources (such as UI Liaison or direct to the Unemployment TeleCenter) to meet the need of our customers receiving unemployment insurance benefits.

Required qualifications
One year as a WorkSource Specialist 2 or equivalent class within Employment Security Department, or in another state’s Employment Security agency.


A bachelor's degree and two years of professional experience in social or human resource services, public relations, or public contact work, such as: unemployment insurance, social services, human resource services, education, public relations, benefits programs, insurance claims, law enforcement, banking, and real estate.


A master's degree.

Additional experience in social or human resource services, public relations, or public contact work will substitute, year for year, for education, but not for the two years of professional experience.

College course work will substitute, year for year, for the required years of experience specified above.

Qualifying volunteer experience in the above defined areas of work is acceptable.

Desired qualifications
Top candidates will have the following experience and skills demonstrated in their applicant packet:

  • At least two years of experience providing job placements, job referrals, and job matching services.
  • At least two years of experience conducting group and individual employment and/or job training counseling.
  • Knowledge of or experience administering UI benefit programs and laws.
  • Experience using Microsoft Word, Outlook, and other database programs at a skilled level.

Why we work here
Employment Security employees:

  • Make a difference in the lives of people looking for work.
  • Receive affordable, quality healthcare, including medical, dental, and vision options.
  • Get a generous, paid time-off package.
  • Enjoy an employer-funded retirement plan.
  • Can sign up for a deferred-compensation program, flexible-spending accounts and tuition reimbursement.
  • Work in a challenging and fun environment with creative, talented, and diverse individuals.

How to apply
Your application materials must be received no later than 5 p.m. on January 15, 2010, to be considered for this position.

Complete and submit:

1) To download an ESD application, click the link below.
ESD Application

2) Letter of interest describing how you meet the qualifications for this opportunity

3) Résumé

Send your complete applicant package via e-mail to Please reference the recruitment number in your email subject line.

To be considered for this position, you must submit a complete applicant package and follow the application instructions. Incomplete applicant packages will not be considered.

  • Application materials must be in Word format (no PDF or scanned files).
  • A signature is not required on the application form.
  • Please do not password-protect the application form.
  • Only electronically submitted materials are accepted.

The application package will be evaluated on quality and completeness as part of the screening/evaluation process. Should you have any questions regarding the application process please check the Frequently Asked Questions - Jobs at Employment Security page.

Agency profile
Employment Security Department (ESD) is one of the largest executive agencies in Washington State government. The mission of Employment Security Department is to help Washington's workers and employers succeed in the global economy by delivering superior employment services, timely unemployment benefits, and a fair and stable unemployment insurance system.

Employment & Career Development Division profile
WorkSource sites statewide and the Web site provide no-fee job-listing and referral services to match employers and job seekers. Special programs and services are available for employers, welfare recipients, veterans, farm workers, persons of disability, unemployment insurance claimants, youth and others. We are here to help workers find employment that leads to long-term career growth.

Other information
As a condition of employment, the successful candidate accepting this position must comply with the Union Security clause contained in the Collective Bargaining Agreement between the State of Washington and the Washington Federation of State Employees.

Employment Security Department is an equal opportunity employer and provider of employment and training services. Auxiliary aids and services are available upon request for individuals with disabilities.

Individuals with disabilities needing assistance in the application process or needing this job announcement in an alternate format should provide contact information via e-mail, or via telecommunications device for the deaf at 800-676-3777.

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