(1) Full-time, project position
Expected Duration: May 16, 2008 - June 30, 2009
| Salary: | Salary range 41 ($2,671 - $3,479 monthly DOQ) |
| Recruitment number: | E0708WSS2SA |
| Location: | Kelso, Wash. |
| Opening date: | May 7, 2008 |
| Closing date: | May 13, 2008 |
Agency profile
Employment Security Department (ESD) is one of the largest executive agencies in Washington State government.
The mission of Employment Security Department is to help Washington's workers and employers succeed in the global
economy by delivering superior employment services, timely unemployment benefits, and a fair and stable unemployment
insurance system.
WorkSource Operations Division profile
WorkSource sites statewide and the Web site provide no-fee job-listing and referral services to match employers and job seekers. Special programs and services are available for employers, welfare recipients, veterans, farm workers, persons of disability, unemployment insurance claimants, youth and others.
The opportunity
The Employment Security Department is recruiting to fill one full time permanent project WorkSource Specialist 2 position within WorkSource Cowlitz.
Essential functions
This is a professional level position that provides direct core services to customers.
- Conducts in-depth interviews and shares information regarding agency and partner programs and coordinates referral services to appropriate training activities.
- Serves as a local resource to WorkSource staff on Workforce Investment Act (WIA) Adult and Dislocated Worker programs and services to eligible persons; promotes and monitors the participation within the WIA Title 1B federally funded employment and training program.
- Schedules job seekers for workshops and assists with workshops conducting classroom activities to develop employment related basic skills, communication, problem solving and job retention skills, and facilitate transition into the labor market.
- Conducts follow-up contacts with customers; gathers feedback to ensure customer satisfaction.
- Shares and communicates in easily understood language using 2-way style. Maintains strict confidentiality standards.
- Coordinates and collaborates with other agency units and partner organizations to coach and mentor on WIA and stacked services. Works closely with team and staff to serve the eligible population in an integrated environment.
- Develops reports that track progress using data; adds to significant events logs that assist with local Government Management, Accountability and Performance (GMAP) efforts.
- Must be committed to the further development of the WorkSource system model of integration.
- Develops and maintains productive and collaborative relationships as appropriate.
- Creates and keeps current, accurate client files (paper and electronic); documents eligibility and services; summarizes objective assessment data, service strategies, and progress in compliance with regulations and local program requirements.
- Strong knowledge of Microsoft Word, Excel, Outlook, Service, Knowledge and Information Exchange System (SKIES) and the internet.
- Understands and applies policies, procedures, laws, and other governance as applicable.
Required qualifications
One year's experience as a WorkSource Specialist 1 or in an equivalent class within Employment Security Department, or in another state’s employment security agency,
OR
A bachelor’s degree and one year of professional experience in social or human-resource services; public relations; or public-contact work such as unemployment insurance, education, public relations, benefits programs, insurance claims, law enforcement, banking, or real estate.
Additional experience in social or human-resource services, public relations, or public contact work as defined above will substitute, year for year, for education, but not for the one year of professional experience.
Three years of experience with Employment Security Department, at a level of secretary administrative or above, may substitute for the one year of professional experience.
Volunteer experience in the above defined areas of work is acceptable.
Core competencies
Accountability: Can be relied upon to achieve excellent results with little need for oversight.
Achievement orientation: Adds value through personal contribution, technical knowledge and group achievements.
Analysis and problem solving: Demonstrates ability to address problems with new and effective solutions.
Communication: Exhibits ability to effectively give and receive information, both orally and in writing to diverse audiences, that positively influences the thoughts and actions of others.
Customer service: Based upon awareness/knowledge of customer needs, demonstrates the ability to build and maintain internal and external customer satisfaction with the agency's products and services.
Diversity: Displays the ability to work in an environment where differences are valued, encouraged, and supported.
Interpersonal: Adapts to and works effectively with a variety of situations and people through consistent honesty, forthrightness, and professionalism.
Teamwork: Works effectively with others in a variety of settings.
Resources: Demonstrates a working knowledge and practical application of technology and polity.
Desired qualifications
- Ability to maintain confidentiality of information accessed or discussed in performance of their work.
- Communication skills: able to explain complex information in a manner that is easily understood by the participant; actively listen to others, ask clarifying questions, able to clearly and concisely emphasize the key points and hold the attention of the audience whether it is an individual or a group.
- Writing skills: composes clear, straightforward, easy to understand documents such as employment and activity plans, case notes and emails to partners.
- Employment counseling skills: knowledge of job search techniques, labor market information, employment barrier identification, conflict resolution, problem solving and motivation techniques.
- Facilitation/teaching skills: combines a variety of teaching methods to accommodate different learning styles; provides accurate information that is current and serves the needs of the participants.
Why we work here
Employment Security employees:
- Make a difference in the lives of people looking for work.
- Receive affordable, quality healthcare, including medical, dental, and vision options.
- Get a generous, paid time-off package.
- Enjoy an employer-funded retirement plan.
- Can sign up for a deferred-compensation program, flexible-spending accounts and tuition reimbursement.
- Work in a challenging and fun environment with creative, talented, and diverse individuals.
Application process
Your application materials must be received no later than 5 p.m. on May 13, 2008, to be considered for this position.
Complete and submit:
1) Washington State Application 2) Letter of interest and 3) Résumé
Other information
As a condition of employment, the successful candidate accepting this position must comply with the Union Security clause contained in the Collective Bargaining Agreement between the State of Washington and the Washington Federation of State Employees.
Employment Security Department is an equal opportunity employer and provider of employment and training services. Auxiliary aids and services are available upon request for individuals with disabilities.
Individuals with disabilities needing assistance in the application process or needing this job announcement in an alternate format can contact Susan Amico at 360-902-9702, via e-mail, or via telecommunications device for the deaf at 800-676-3777.