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WorkSource Specialist 2 - Yakima
Employment & Career Development Division

(1) Full-time position

Salary: Salary range 41 ($32,688 - $42,588 annually DOQ)
Recruitment number: J2209WSS24206XJK
Location: Yakima, Wash.
Opening date: October 30, 2009
Closing date: November 6, 2009 by 5 p.m.

The opportunity
WorkSource Yakima is seeking a WorkSource Specialist 2 to provide professional employment services to our customers.

This position is responsible for exemplary customer service by greeting customers, conducting Initial Assessments (IA) of claimants work history and/or updating current IA to ensure relevance, in job keeping and seeking skills, wage requirements, and desires. This position will provide key employment services such as labor market information, job preparation services, job match services, considering claimant skills and employment desires with current job opportunities. This position will also help develop employment plans, facilitating job preparation workshops, provide job referral and job placement services, which in turn ultimately enables claimant to obtain and keep employment.

This position is expected to document all claimant services in Service, Knowledge & Information Exchange System (SKIES) to support the Government Management & Accountability Performance (GMAP) program’s accountability measures. You will schedule and conduct workshops and orientation, fully register customers in SKIES, and assist with reviewing customer’s needs and refer them to employment and/or training opportunities. These reviews assist customers to find employment opportunities in the labor market in careers in demand.

Major duties

  • Utilizes communication skills to provide administration, training providers, partners, agencies, the community, staff, and customers with the information needed in the operation of the WorkSource services.
  • Communicates, verbally and in writing, to staff, partners, customers, the community, and vendors. Communication can be done by utilizing the phone (verbal skills), e-mail, fax, etc. Develops systems through technology and hard copies in order to maintain a high level of confidentiality and appropriate data.
  • Reads, reviews, and interprets all departmental policies and procedures in the performance of program requirements and WorkSource initiatives. Shares, in easily understood language, information about programs, services, and referrals provided by WorkSource partners. Interprets and applies governmental laws, rules, regulations, and initiates actions in a way that the public perceives as fair, objective, and reasonable.
  • Independently performs a variety of complex assignments such as preparing reports and planning for WorkSource activities. Utilizes the program year targets and utilizes the WSMIS reports to track activities. Maintains a high level of performance and meets performance expectations outlined by the annual required targets for a WorkSource Specialist.
  • Gathers, interprets, and documents information to assist customers in identifying employment goals, experience, desires, needs, education, interests, skills/abilities, and barriers to employment. Reviews client assessments, evaluations, work history, desired employment, skill sets, barriers to employment, personal and professional needs, and training. Completes a full registration in SKIES, comprehensive initial assessment, job referrals, employment referrals, training referrals, and community referrals, providing customers with an employment summary.
  • Utilizes computer systems to house and retrieve data such as SKIES, Key Train, Mavis Beacon, Win Way Resume, plus all the Microsoft office products. Utilizes reporting systems to track and maintain a high level of performance and ccountability.
  • Schedules and conducts workshops in Job Hunter Series, Job Search, employment, re-employment and unemployment services. Conducts Unemployment Insurance (UI) Reemployment Orientation, Claimant Placement Program, and Emergency Unemployment Claimants workshops and orientations.

Required qualifications
One year as a WorkSource Specialist 1 or in an equivalent class within Employment Security Department (ESD), or in another state’s Employment Security agency.


A bachelor’s degree and one year of professional experience in social or human resource services, public relations, or public contact work, such as: UI, education, public relations, benefits programs, insurance claims, law enforcement, banking, and real estate.

Additional experience in social or human resource services, public relations, or public contact work as defined above will substitute, year for year, for education, but not for the one year of professional experience.

Three years of experience with ESD, at a level of Secretary Administrative or above, may substitute for the one year of professional experience.

Volunteer experience in the above defined areas of work is acceptable.

Desired qualifications
This position is about helping people in need and helping people find employment. The best candidates will enjoy working with the public and thrive off of seeing others find success while meeting business goals and performance expectations. Top candidates will have the following experience and skills demonstrated in their applicant packet:

  • At least one year of experience providing job placements, job referrals, and job matching services.
  • At least one year of experience providing career counseling.
  • Public speaking experience.
  • Experience using Microsoft Word, Outlook, and other database programs at a skilled level.

Why we work here
Employment Security employees:

  • Make a difference in the lives of people looking for work.
  • Receive affordable, quality healthcare, including medical, dental, and vision options.
  • Get a generous, paid time-off package.
  • Enjoy an employer-funded retirement plan.
  • Can sign up for a deferred-compensation program, flexible-spending accounts and tuition reimbursement.
  • Work in a challenging and fun environment with creative, talented, and diverse individuals.

How to apply
Your application materials must be received no later than 5 p.m. on November 6, 2009, to be considered for this position.

Complete and submit:

1) To download an ESD application, click the link below.
ESD Application

2) Letter of interest describing how you meet the qualifications for this opportunity

Send your complete applicant package via e-mail to Please reference the recruitment number in your email subject line.

To be considered for this position, you must submit a complete applicant package and follow the application instructions. Incomplete applicant packages will not be considered.

  • Application materials must be in Word format (no PDF or scanned files).
  • A signature is not required on the application form.
  • Please do not password-protect the application form.
  • Only electronically submitted materials are accepted.

The application package will be evaluated on quality and completeness as part of the screening/evaluation process. Should you have any questions regarding the application process please check the Frequently Asked Questions - Jobs at Employment Security page.

Agency profile
Employment Security Department (ESD) is one of the largest executive agencies in Washington State government. The mission of Employment Security Department is to help Washington's workers and employers succeed in the global economy by delivering superior employment services, timely unemployment benefits, and a fair and stable unemployment insurance system.

Employment & Career Development Division profile
WorkSource sites statewide and the Web site provide no-fee job-listing and referral services to match employers and job seekers. Special programs and services are available for employers, welfare recipients, veterans, farm workers, persons of disability, unemployment insurance claimants, youth and others. We are here to help workers find employment that leads to long-term career growth.

Other information
As a condition of employment, the successful candidate accepting this position must comply with the Union Security clause contained in the Collective Bargaining Agreement between the State of Washington and the Washington Federation of State Employees.

Employment Security Department is an equal opportunity employer and provider of employment and training services. Auxiliary aids and services are available upon request for individuals with disabilities.

Individuals with disabilities needing assistance in the application process or needing this job announcement in an alternate format should provide contact information via e-mail, or via telecommunications device for the deaf at 800-676-3777.

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