(2) Non-permanent full-time positions
Expected Duration: December 1, 2009 - November 30, 2010

The opportunity
The Unemployment Insurance Training Benefits Team is seeking two Office Assistant 3s to perform clerical duties. This position supports and helps our customers receiving training benefits and/or unemployment insurance (UI).

Major duties

• Under general supervision, independently performs a variety of complex clerical projects and assignments such as preparing reports, reviewing, verifying and processing documents.
• Retrieves, modifies, and enters data on a numerical or an alphabetical system.
• Creates, stores, mails, and posts documents.
• Performs word processing tasks, and complex rapid-data inquiry and/or entry functions.
• Logs, organizes, reviews, and tracks Training Benefit applications.
• Utilizes electronic systems to access imaged documents, such as claimant and employer initial reports.
• Processes appeal documents for the Training Benefits Unit.
• Answers incoming calls regarding training benefits and/or returns phone calls.
• Assists in data entry with Call Message Recording (CMRs), pin resets, and address changes.
• Assists in queue process by sorting e-mail appeals documentation.
• Assists with processing returned mail; Identifies, researches, routes, and documents reasons for incorrect address and/or undeliverable mail.

Required qualifications
This position requires high school graduation or equivalent and two years of clerical experience.

Desired qualifications
Preference will be given to candidates who clearly demonstrate following skills and experiences in their letter of interest.

• Skilled user of Microsoft Outlook, Excel, PowerPoint, and Word.
• At least one year of experience scheduling, answering phones, and taking thorough notes from telephone conversations and meetings.
• At least one year of experience compiling and sorting data, performing basic mathematical calculations, and creating graphs and flow charts based on that data.
• At least one year of experience writing memorandums, letters, or business correspondence on behalf of supervisor or company; top candidates will have strong writing, editing, and English grammar skills.
• Professional demeanor and customer-focused communication skills on the phone and in person.

Why we work here
Employment Security employees:

• Make a difference in the lives of people looking for work.
• Receive affordable, quality healthcare, including medical, dental, and vision options.
• Get a generous, paid time-off package.
• Enjoy an employer-funded retirement plan.
• Can sign up for a deferred-compensation program, flexible-spending accounts and tuition reimbursement.
• Work in a challenging and fun environment with creative, talented, and diverse individuals.

How to apply
Your application materials must be received no later than 5 p.m. on November 8, 2009, to be considered for this position.

Complete and submit:

1) To download an ESD application, click the link below.
ESD Application

2) Letter of interest describing how you meet the qualifications for this opportunity

3) Sample of business correspondence such as letter, memorandum, or report.

Send your complete applicant package via e-mail to HRrecruiting@esd.wa.gov. Please reference the recruitment number in your email subject line.

To be considered for this position, you must submit a complete applicant package and follow the application instructions. Incomplete applicant packages will not be considered.

• Application materials must be in Word format (no PDF or scanned files).
• A signature is not required on the application form.
• Please do not password-protect the application form.
• Only electronically submitted materials are accepted.

The application package will be evaluated on quality and completeness as part of the screening/evaluation process. Should you have any questions regarding the application process please check the Frequently Asked Questions - Jobs at Employment Security page.

Agency profile
Employment Security Department (ESD) is one of the largest executive agencies in Washington State government. The mission of Employment Security Department is to help Washington's workers and employers succeed in the global economy by delivering superior employment services, timely unemployment benefits, and a fair and stable unemployment insurance system.

Unemployment Insurance Division profile
The Unemployment Insurance division administers and provides program services through statewide TeleCenters and its Web site. This division collects premiums from Washington employers and pays UI benefits to individuals who meet eligibility requirements. It also reviews, audits, and investigates instances of fraud.

Other information
As a condition of employment, the successful candidate accepting this position must comply with the Union Security clause contained in the Collective Bargaining Agreement between the State of Washington and the Washington Federation of State Employees.

Employment Security Department is an equal opportunity employer and provider of employment and training services. Auxiliary aids and services are available upon request for individuals with disabilities.

Individuals with disabilities needing assistance in the application process or needing this job announcement in an alternate format should provide contact information via e-mail, or via telecommunications device for the deaf at 800-676-3777.