Information Technology Services Division
(1) Full-time position
| Salary: | Salary range 66 ($60,120 - $78,900 annually DOQ) |
| Recruitment number: | H2809ITS52003PS |
| Location: | Lacey, Wash. |
| Opening date: | September 1, 2009 |
| Closing date: | Open until filled |
This position must be filled as soon as possible. It is at the hiring manager’s discretion to close this recruitment at anytime.
The opportunity
The Employment Security Department’s Information Technology Services Division is recruiting for an expert-level, technical-support position in telecommunications for the agency, including the two telecenter telecommunications systems. The primary responsibilities include the supervision of the telecommunications unit; routine support and administration of the agency’s telecommunications systems (e.g. PBX, BCM, CallPilot, Symposium); troubleshooting and solving system issues; working with business partners on changes or improvements to those systems; and working on strategic planning for improving services to customers.
Major duties
- Serves as an expert in the area of telecommunications, to include PBX, BCM, voicemail, systems and their connectivity.
- Plans, analyzes, and leads strategic business initiatives and legislative mandates for telecommunications initiatives.
- Develops telecommunications systems architecture.
- Performs as project leader for integrating new telecommunications technologies with existing technologies.
- Develops and implements standards and procedures for telecommunications systems.
- Develops, plans and coordinates agency-wide implementation of new PBX, BCM, voicemail, and call center software and hardware.
- Serves as management advisor and technical consultant to enhance and maintain on-going operation of agency telecommunications systems, hardware, software, and applications.
- Develops telecommunications business plans, decision packages, and acquisition strategy for Department of Information Services review.
- Negotiates service level agreements for telecommunications mission critical applications or services.
Required qualifications
Four years of information technology experience such as consulting, analyzing, designing, programming, installing and/or maintaining computer software applications, hardware, telecommunications, or network infrastructure equipment, directing projects, providing customer or technical support in information technology; or administering or supervising staff who performed work in any of these information technology disciplines.
You must be legally authorized to work in the
Two years experience supervising staff providing telecommunications support in a distributed, multi-site organization.
Desired qualifications
Why we work here
Employment Security employees:
- Make a difference in the lives of people looking for work.
- Receive affordable, quality healthcare, including medical, dental, and vision options.
- Get a generous, paid time-off package.
- Enjoy an employer-funded retirement plan.
- Can sign up for a deferred-compensation program, flexible-spending accounts and tuition reimbursement.
- Work in a challenging and fun environment with creative, talented, and diverse individuals.
How to apply
Complete and submit:
1) To download an ESD application, click the link below.
ESD Application
2) Letter of interest describing how you meet the qualifications for this opportunity
3) Résumé
Send your complete applicant package via e-mail to HRrecruiting@esd.wa.gov. Please reference the recruitment number in your email subject line.
To be considered for this position, you must submit a complete applicant package and follow the application instructions. Incomplete applicant packages will not be considered.
- Application materials must be in Word format (no PDF or scanned files).
- A signature is not required on the application form.
- Please do not password-protect the application form.
- Only electronically submitted materials are accepted.
The application package will be evaluated on quality and completeness as part of the screening/evaluation process. Should you have any questions regarding the application process please check the Frequently Asked Questions - Jobs at Employment Security page.
Agency profile
Employment Security Department (ESD) is one of the largest executive agencies in Washington State government.
The mission of Employment Security Department is to help Washington's workers and employers succeed in the global
economy by delivering superior employment services, timely unemployment benefits, and a fair and stable unemployment
insurance system.
Information Technology Services Division profile
ITSD supports and maintains the agency's computer systems and provides technical assistance in the installation and operation of personal computers and software.
Other information
As a condition of employment, the successful candidate accepting this position must comply with the Union Security clause contained in the Collective Bargaining Agreement between the State of Washington and the Washington Federation of State Employees.
Employment Security Department is an equal opportunity employer and provider of employment and training services. Auxiliary aids and services are available upon request for individuals with disabilities.
Individuals with disabilities needing assistance in the application process or needing this job announcement in an alternate format should provide contact information via e-mail, or via telecommunications device for the deaf at 800-676-3777.
