(1) Full-time position

This position must be filled as soon as possible.  It is at the hiring manager’s discretion to close this recruitment at anytime.

The opportunity
The Information Technology Services Division (ITSD) is recruiting for a senior-level server/desktop specialist that supports the Employment Security Department’s Unemployment Insurance Telecenters data systems. These are large-scale high-visibility systems that are essential to the successful payment of Unemployment Insurance to out-of-work citizens.

Major duties

• Through the use of remote telephony and workstation technologies, works as part of a team serving as the primary initial contact for customer IT issues in a multi-server and workstation environment.
• Uses systems analysis techniques and procedures, including consulting with users, to determine hardware, software or system functional specifications.
• Designs, develops, documents, analyzes, creates, tests or modifies computer systems or software, including prototypes, based on and related to the user or system design specifications.
• Directs or facilitates the installation of complex software systems and monitors/enhances operating environments to ensure optimal performance.
• Applies technical knowledge and provides support through the use of various logical means (e.g. SMS, VNC, terminal emulation, and shadowing) specializing in the areas of server/workstation hardware, software, peripherals, terminal emulation connectivity.
• Uses a working knowledge of networking technology to include switches, LAN, WAN, Enterprise systems (e.g. Citrix, WINS, DHCP, DNS Active Directory, SMS, and Exchange) and their interaction with PCs to determine system and localized problems and to track the locations of all equipment.
• Completes, adds, moves, and changes utilizing Active Directory, Systems Management Server, and network operations systems software (e.g. Windows Server 2003, LINUX). Maintains customer data and printers utilizing Windows Server 2003, Active Directory, and LINUX.

Required qualifications

Four years of information technology experience such as consulting, analyzing, designing, programming, installing and/or maintaining computer software applications, hardware, telecommunications, or network infrastructure equipment, directing projects, providing customer or technical support in information technology; or administering or supervising staff who performed work in any of these information technology disciplines.

Special Requirements:
Must have three years (within the last 5 years) experience with Windows Server 2003.

Desired qualifications

• One year (within the last 5 years) experience of Citrix XenApp/Presentation server.
• One year experience with HP Network Printers and Windows Print servers.
• Three years (within last 5 years) experience with Symantec Antivirus.
• Knowledge and experience with Symantec Ghost software, and VERITAS back up software.
• Knowledge and experience with switches, routers, network connectivity, WINS, DNS, DHCP in addition to integrated network technologies in a Windows Active Directory environment.
• Knowledge and experience with VB and Power Shell scripting.

Why we work here
Employment Security employees:

• Make a difference in the lives of people looking for work.
• Receive affordable, quality healthcare, including medical, dental, and vision options.
• Get a generous, paid time-off package.
• Enjoy an employer-funded retirement plan.
• Can sign up for a deferred-compensation program, flexible-spending accounts and tuition reimbursement.
• Work in a challenging and fun environment with creative, talented, and diverse individuals.

How to apply

Complete and submit:

1) To download an ESD application, click the link below.
ESD Application

2) Letter of interest describing how you meet the qualifications for this opportunity

3) Résumé

Send your complete applicant package via e-mail to HRrecruiting@esd.wa.gov. Please reference the recruitment number in your email subject line.

To be considered for this position, you must submit a complete applicant package and follow the application instructions. Incomplete applicant packages will not be considered.

• Application materials must be in Word format (no PDF or scanned files).
• A signature is not required on the application form.
• Please do not password-protect the application form.
• Only electronically submitted materials are accepted.

The application package will be evaluated on quality and completeness as part of the screening/evaluation process. Should you have any questions regarding the application process please check the Frequently Asked Questions - Jobs at Employment Security page.

Agency profile
Employment Security Department (ESD) is one of the largest executive agencies in Washington State government. The mission of Employment Security Department is to help Washington's workers and employers succeed in the global economy by delivering superior employment services, timely unemployment benefits, and a fair and stable unemployment insurance system.

Information Technology Services Division profile
ITSD supports and maintains the agency's computer systems and provides technical assistance in the installation and operation of personal computers and software.

Other information
As a condition of employment, the successful candidate accepting this position must comply with the Union Security clause contained in the Collective Bargaining Agreement between the State of Washington and the Washington Federation of State Employees.

Employment Security Department is an equal opportunity employer and provider of employment and training services. Auxiliary aids and services are available upon request for individuals with disabilities.

Individuals with disabilities needing assistance in the application process or needing this job announcement in an alternate format should provide contact information via e-mail, or via telecommunications device for the deaf at 800-676-3777.