(1) Full-time position

This position must be filled as soon as possible. It is at the hiring manager’s discretion to close this recruitment at anytime.

The opportunity
Employment Security Department's (ESD) Imaging System ensures that documents are available when and where needed. Delivery of this information enables ESD personnel to utilize accurate data in a timely manner to implement the agency’s strategic goals.

This position performs on a team that manages the operation and maintenance of ESD’s Imaging System. It serves as information consultant, customer liaison, change management/problem solving consultant, and project manager for production processes and technical enhancements involving the imaging system. This position coordinates information management needs for technical and non-technical staff agency-wide.

Major duties

• Provide expert level support to system users, technical staff, and management for the agency imaging system and supporting applications.
• Identify, troubleshoot, advise or determine course of action to resolve operational concerns related to the Imaging System, a major high-risk system with centralized, organization-wide functions.
• Plan and implement software upgrades including integration with other agency systems working collaboratively with businesses and Information Technology Services Division partners using Tax and Wage Technology (TWT) migration control policies and procedures.
• Provide technical assistance, advice and customer support to agency staff and management in the electronic or automation options/tools of the various components of the imaging system.
• Provide leadership and expert consultation for large-scale projects or the imaging system, including developing and maintaining workflow.

Required qualifications
Four years of information technology experience such as consulting, analyzing, designing, programming, installing and/or maintaining computer software applications, hardware, telecommunications, or network infrastructure equipment; directing projects; providing customer or technical support in information technology; or administering or supervising staff who performed work in any of these information technology disciplines.

Special requirements

• Two years experience performing the testing or maintenance of imaging system applications (e.g., Oracle IPM, IBM FileNet, Kofax Capture or similar imaging products) resolving software problems, system administration, installation, configuration, testing and/or customer support.

Desired qualifications

• Demonstrated knowledge and experience with Oracle IPM, IBM FileNet, Kofax Capture or similar imaging products.
• Knowledge of systems analysis, design, construction, testing and implementation principles.
• Knowledge of principles and practices of project management. Demonstrated leadership, organizational, and management skills.
• Skill in problem-solving techniques, prioritizing tasks and organizing projects.

Why we work here
Employment Security employees:

• Make a difference in the lives of people looking for work.
• Receive affordable, quality healthcare, including medical, dental, and vision options.
• Get a generous, paid time-off package.
• Enjoy an employer-funded retirement plan.
• Can sign up for a deferred-compensation program, flexible-spending accounts and tuition reimbursement.
• Work in a challenging and fun environment with creative, talented, and diverse individuals.

How to apply

Complete and submit:

1) To download an ESD application, click the link below.
ESD Application

2) Letter of interest describing how you meet the qualifications for this opportunity

3) Résumé

Send your complete applicant package via e-mail to HRrecruiting@esd.wa.gov. Please reference the recruitment number in your email subject line.

To be considered for this position, you must submit a complete applicant package and follow the application instructions. Incomplete applicant packages will not be considered.

• Application materials must be in Word format (no PDF or scanned files).
• A signature is not required on the application form.
• Please do not password-protect the application form.
• Only electronically submitted materials are accepted.

The application package will be evaluated on quality and completeness as part of the screening/evaluation process. Should you have any questions regarding the application process please check the Frequently Asked Questions - Jobs at Employment Security page.

Agency profile
Employment Security Department (ESD) is one of the largest executive agencies in Washington State government. The mission of Employment Security Department is to help Washington's workers and employers succeed in the global economy by delivering superior employment services, timely unemployment benefits, and a fair and stable unemployment insurance system.

Information Technology Services Division profile
ITSD supports and maintains the agency's computer systems and provides technical assistance in the installation and operation of personal computers and software.

Other information
As a condition of employment, the successful candidate accepting this position must comply with the Union Security clause contained in the Collective Bargaining Agreement between the State of Washington and the Washington Federation of State Employees.

Employment Security Department is an equal opportunity employer and provider of employment and training services. Auxiliary aids and services are available upon request for individuals with disabilities.

Individuals with disabilities needing assistance in the application process or needing this job announcement in an alternate format should provide contact information via e-mail, or via telecommunications device for the deaf at 800-676-3777.