(1) Non-permanent full-time position
Expected Duration: December 1, 2009 - November 30, 2010

The opportunity
This position provides administrative support to the Unemployment Insurance (UI) Division’s King County TeleCenter’s (KCTC) Adjudication or Intake Unit. Under the direct leadership of the Washington Management Service (WMS) manager assigned to the unit, you will be responsible for organizing, establishing, and maintaining office procedures for the unit. Through detail and organization, this position will prioritize the workload, and keep the department running smoothly so that Washington’s unemployed receive timely unemployment benefits.

Major duties

• Proof-reads and edits documents for accuracy using established guidelines.
• Provides administrative support to the KCTC Adjudication or Intake Unit. Represents supervisor’s or unit’s goals and explains the supervisor’s policies or opinions when needed.
• Prepares personnel paperwork for hiring, selection, and appointments to ensure compliance.
• Exercises high confidentiality at all times, as much of the work handled by the supervisors is personnel-related.
• Compiles program information and statistics, routine reports, and correspondence for adjudication or intake supervisors and management.
• Monitors the progress of projects as assigned by TeleCenter management.
• Corresponds with unit staff, TeleCenter management, and customers on behalf of the WMS manager.
• Navigates and demonstrates agency applications during training sessions.
• Assists in the process of setting up training environments for adjudication or intake.
• Assists with the imaging system, Oracle, with documents received and takes appropriate action to complete or deliver to the appropriate workflow area.
• Organizes meetings, reserves meeting rooms, assists with set-up of meetings and trainings, procures equipment and resources as requested and approved by management.
• Assists with reviewing phone schedule.

Required qualifications
One year of experience as an Administrative Assistant 1.

Or

A bachelor's degree in business administration, public administration or closely allied field and two years of responsible office experience at the senior clerical level or higher.

Clerical or office work experience may be substituted for education on a year-for-year basis.

Graduate study may substitute for experience on a year-for-year basis.

Desired qualifications
Preference will be given to candidates who demonstrate following skills and experiences in their letter of interest.

• Expert level user of Microsoft Office Suite.
• At least one year of experience in a high-volume, fast-paced office setting.
• At least two years of proven experience doing public contact work, demonstrating interpersonal savvy.
• Excellent skills in both verbal and written communication.
• Results-oriented individual who will actively seek solutions to issues that arise.

Why we work here
Employment Security employees:

• Make a difference in the lives of people looking for work.
• Receive affordable, quality healthcare, including medical, dental, and vision options.
• Get a generous, paid time-off package.
• Enjoy an employer-funded retirement plan.
• Can sign up for a deferred-compensation program, flexible-spending accounts and tuition reimbursement.
• Work in a challenging and fun environment with creative, talented, and diverse individuals.

How to apply
Your application materials must be received no later than 5 p.m. on November 12, 2009, to be considered for this position.

Complete and submit:

1) To download an ESD application, click the link below.
ESD Application

2) Letter of interest describing how you meet the qualifications for this opportunity

3) Résumé

4) Supplemental question(s)

Send your complete applicant package via e-mail to HRrecruiting@esd.wa.gov. Please reference the recruitment number in your email subject line.

To be considered for this position, you must submit a complete applicant package and follow the application instructions. Incomplete applicant packages will not be considered.

• Application materials must be in Word format (no PDF or scanned files).
• A signature is not required on the application form.
• Please do not password-protect the application form.
• Only electronically submitted materials are accepted.

The application package will be evaluated on quality and completeness as part of the screening/evaluation process. Should you have any questions regarding the application process please check the Frequently Asked Questions - Jobs at Employment Security page.

Supplemental questions

Choose the statement below that best describes your experience using Microsoft Word to perform complex tasks such as creating, formatting, and editing tables, columns, and charts; importing data, sorting table data, and performing calculations in tables; inserting and formatting sections, creating headers and footers, and working with pictures and drawing objects; creating forms using templates, working with form fields, and formatting and enhancing forms; and using mail merge.

• 6 months or more of experience
• 1 year or more of experience
• 2 years or more of experience
• 3 years or more of experience

Choose the statements below that best describe your proficiency level using Microsoft Excel to perform complex tasks such as creating, modifying, printing, and formatting spreadsheets, finding and replacing data, and working with basic formulas and functions; using templates, styles, AutoFormats, and multiple worksheets.

• 6 months or more of experience
• 1 year or more of experience
• 2 years or more of experience
• 3 years or more of experience

Choose the statements below that best describe your proficiency level using Microsoft Outlook to perform complex tasks such as sending e-mail, sorting e-mail, creating folders, utilizing calendar for self and others to schedule appointments, and creating and maintaining contacts.

• 6 months or more of experience
• 1 year or more of experience
• 2 years or more of experience
• 3 years or more of experience

Agency profile
Employment Security Department (ESD) is one of the largest executive agencies in Washington State government. The mission of Employment Security Department is to help Washington's workers and employers succeed in the global economy by delivering superior employment services, timely unemployment benefits, and a fair and stable unemployment insurance system.

Unemployment Insurance Division profile
The Unemployment Insurance division administers and provides program services through statewide TeleCenters and its Web site. This division collects premiums from Washington employers and pays UI benefits to individuals who meet eligibility requirements. It also reviews, audits, and investigates instances of fraud.

Other information
As a condition of employment, the successful candidate accepting this position must comply with the Union Security clause contained in the Collective Bargaining Agreement between the State of Washington and the Washington Federation of State Employees.

Employment Security Department is an equal opportunity employer and provider of employment and training services. Auxiliary aids and services are available upon request for individuals with disabilities.

Individuals with disabilities needing assistance in the application process or needing this job announcement in an alternate format should provide contact information via e-mail, or via telecommunications device for the deaf at 800-676-3777.